FAQ

What are the check-in and check-out times of the hotel?

In all AN Hotels you can check in from early afternoon. Check-out, on the other
hand, is by the end of the morning. Please review your reservation details to find out the
exact times for the AN Hotel where you will be staying and all related services. Early
check-in and late check-out are subject to availability and may incur additional charges.
Please contact the front desk for further assistance.

Is breakfast included in the room rate?

Some types of rates include breakfast. Find all the details and various options in the
descriptions of the services matched to the room at the time of booking. It is the
Customer’s choice whether to include breakfast or not, resulting in a rate change.

At AN Hotels, the breakfast buffet is always very rich and offers a variety of fresh and local
ingredients, including pastries, fruits, eggs and coffee. If you have any dietary restrictions
or preferences, please let our staff know and we will do our best to accommodate your
needs.

Is the hotel pet-friendly?

Yes, AN Hotels welcome your pets. There is a small surcharge, per night. Please inform
us in advance if you plan to bring your pet with you.

Is parking available?

All AN Hotels have parking reserved for Customers, free of charge and guarded, with
the exception of AN Hotel Dépedance Milano Melegnano.

Can I request an extra bed or crib in my room?

Extra beds and cribs are available upon request and are subject to availability. Please
inform us at the time of booking if you require an extra bed or crib. Additional charges
may apply.

Offrite servizi di trasferimento aeroportuale?

Yes, we can arrange airport transfers for you. However, we will charge you a fee which
we will communicate at the time. Please ask the front desk staff and we will give you all
the information about . In addition to the airport shuttle service, we also offer private
chauffeur service for any transfer and destination.

What services are available in the room?

Our rooms are designed to provide a comfortable and pleasant stay. Each room is equipped with a wide variety of amenities. We want you to feel at home during your stay with us, so if there is anything else you need, please feel free to let our staff know and we
will do our best to meet your needs. Please visit the pages dedicated to the AN Hotel where you will be staying to find out all the details and all the services available.

Is there a gym or fitness centre?

Many of the AN Hotels have a fully equipped fitness centre available to our guests. Our
fitness centres have modern sports equipment such as treadmills, elliptical machines and
weights to help you maintain your fitness routine during your stay. Whether you want to
relax after a long day of meetings or simply maintain your fitness regimen while on
vacation, the fitness centres at AN Hotels are available to help you achieve your goals. We
encourage you to visit the specific pages of the AN Hotel where you will be staying to find
out details about it and all the services available.

Is there a swimming pool?

The AN Park Hotel Milano Settala has a park with a swimming pool reserved
for Hotel guests, in addition to many other amenities to make your stay as comfortable
and enjoyable as possible. If you have any questions or need further assistance, please
feel free to contact our staff, who is always available to assist you. We invite you to visit
the pages about the AN Hotel where you will be staying to find out details and all the
services available.

I need help about the pillow in my room. It is too flat, I need another one. Is there
anything you can do?tro. Potete fare qualcosa?

Absolutely! Our goal is to make your stay as comfortable as possible and we are happy
to provide additional pillows upon request. Please contact our front desk or housekeeping
staff and they will assist you promptly in obtaining an additional pillow or any other service
you may need.

Are the rooms air-conditioned?

Yes, all rooms have air conditioning, independently/centrally adjustable. Should you
have special needs for adjustment, due to personal requirements, please feel free to ask
at the front desk.

I am very aware of eco-sustainability issues. Do you have an internal policy of
saving money or do you have any suggestions for less environmental impact?

Yes, although our cleaning and towel changing service is exemplary and efficient, we
suggest the following:

 Reuse the supplied towels. You probably don’t change towels every day in your
home either. Help us to pollute less.

 Turn off taps when don’t need running water.

 Don’t overdo the air conditioning, also to protect your health.

Adjust the room temperature so that it is a few degrees higher or lower than the
outside temperature.

Close windows when air conditioning is running.

Disconnect the devices once charging is complete.

Do not leave chargers plugged into sockets.

Is it better to book on your website or from an online booking portal, such as Booking or Expedia?

We recommend booking from our website, for the following reasons:

You will have access to exclusive offers and rates.

Book on AN Hotels website is easy and secure because our booking system is
certified for secure transactions and offers guarantees of confidentiality and anti-fraud
security.

You will have a chance to start getting to know our Staff, which is made up of people
who go the extra mile for our guests. So when you arrive at the hotel, you will get to know
them in person and get used to talking to us and clarifying any issues that may arise at
the hotel.

If you contact us through our website, not only will you have no additional charge, but in
fact it is quite likely that we will be able to come to you with more favourable rates,
because normally booking portals retain a percentage.

What kind of payments do you accept?

We accept cash, ATM, and Visa, Mastercard, and American Express credit cards.

What are the terms of cancellation?

By booking on our AN Hotels website, reservations can be cancelled without penalty
until 4 p.m. on the day of arrival. After that time the amount of the first night will be
charged. For the non-refundable rate, the charge is immediate at the time of booking and
with no refund for cancellations, changes or no shows. This is because non-refundable
rates are generally lower and discounted and therefore do not take advantage of the
cancellation option.

If I come with the children, will they get a discount?

In AN Hotels, the discount or free stays for children depend on type of room. Please
visit the webpages dedicated to the AN Hotel where you will be staying to find out details
about this and all the services available.

Do you have a charging station for electric vehicles?

Some of our hotels are equipped within the parking lot electric vehicle charging
stations available to guests. We invite you to visit the webpages dedicated to the AN
Hotel where you will be staying to find out the details about it and all the services
available.